Apartments & multi-family
One master meter, many identical units, consumption that moved.
Apartments & multi-familyCommercial & multi-property
Commercial leak detection on a property that has to stay open
Pools and spas, irrigation, slab leaks and buried supply lines on apartment communities, HOAs, offices, restaurants, retail centers, campuses and resort pools across the Valley.
What actually changes
A different buyer, not a different leak
Water behaves the same way under an apartment building as it does under a house. Everything around it is different. Somebody has to authorise the work. Something has to stay open while we are there. And afterwards the person who signed has to explain to an owner or a board why it was necessary.
The four questions every one of these jobs turns on
- How is it found without closing the business, the pool or the floor?
- How does the work fit around occupancy or a calendar?
- Whose pipe is it — common area or unit, shell or fit-out?
- What does the person who signs need in writing?
The pages below answer them for a building like yours.
Scope, stated plainly
What we cover — and what we do not
Commercial readers reasonably assume a wider scope than a homeowner does, so it is worth being exact. We are a leak detection and leak repair business: water under pressure, and water in a pool.
Ours
- Pools and spas — shell, tile line, skimmer and gutter throats, light niches, main drains, returns, buried circulation plumbing
- Irrigation and drip — mainlines, valve manifolds, laterals
- Slab leaks — supply lines under concrete in units, suites and kitchens
- Underground supply lines between the meter and the building
- Water mains and service lines, and the repair once the leak has an address
Not us
- Sewer and drain lines, drain cleaning
- Gas lines
- Water heaters, fixtures and appliances
- Backflow assemblies, grease traps and general plumbing maintenance
Those belong with your plumbing contractor, and we will say plainly if that is what you have.
Method
How a multi-building site gets triaged
Several buildings, one or two meters and a wet patch somewhere is not a detection problem yet. It becomes one once the site has been divided up.
Start at the meter, not at the wet spot
A master-meter dial still turning with the site idle is the first hard fact of the job, and nothing gets opened up to obtain.
Divide the site with the valves already there
Irrigation from domestic, building from building — then verify what each valve really shuts off, because the tag and the reality often disagree.
Prove or eliminate the irrigation first
It is usually the longest buried run on the property and the easiest section to isolate, so ruling it in or out removes most of the map.
Pressure-test what is left, section by section
Each section that holds is eliminated, and the fact that it was tested and held goes in the report.
Listen, trace and image the section that fails
Acoustic listening, line tracing and thermal imaging narrow it to a point on the ground rather than a pipe run to go looking along.
Mark it, photograph it, then open it
A locate that exists only in somebody's head cannot be checked later, so the mark goes into a photograph before anything is cut.
On site
The maintenance team is the shortcut
If the property has an on-site maintenance lead we start with them. They know which valve was replaced, which building floods when a riser is shut, and where the irrigation was re-routed. We work from their valve map and hand it back better annotated than we found it.
The paperwork
What the person who signs needs
A commercial locate is half finished when the leak is found. The other half is a document somebody can forward — same information, same order, every visit:
- the address, plus the building, wing, suite or unit
- what was isolated, what held pressure and what did not
- photographs of the marked location before anything was opened, and of the pipe once exposed
- one plain sentence about the failure — a pinhole, a failed fitting, a cracked skimmer throat — because that sentence ends up in the minutes
- a sketch of the line's route, so the next person is not starting over
By property type
Pick the building you are calling about
Property management
A portfolio: scattered addresses, tenant access, owner approval.
Property management
Restaurants & food service
Under-slab supply beneath a kitchen that cannot close.
Restaurants & food service
The detection and repair behind all of it
Water Leak DetectionFinding a hidden water leak anywhere on the property.Pool & Spa Leak DetectionA pool losing water faster than evaporation explains.Irrigation & Drip System Leak DetectionWet patches, soggy gravel or a bill that climbed with no change in use.Slab Leak DetectionA leak in the pressurised line under a concrete slab.Underground Leak DetectionBuried supply lines between the meter and the house.Water Main Leak DetectionThe main service line, often under a driveway or front yard.High Water Bill InvestigationThe bill went up and nothing about the household changed.Water Leak RepairRepairing the leak that detection located.For property managersFor HOA boardsFor insurance adjusters
Where we work
Commercial work across the Valley
Based on South 36th Drive in Phoenix. Home page for houses.
Straight answers
Questions from the people who arrange this
Do you have to shut the water off to the whole property?
Usually not. Meter readings, listening and thermal imaging happen with everything running as normal; only a pressure test on one isolated section needs water off.
We have several buildings and one meter. Where does that start?
At the meter with the site idle, then by splitting the site on the valves already in the ground. Irrigation comes out first, and each section that holds is eliminated in writing.
Can you coordinate with our on-site maintenance team?
That is how we prefer to work. Your maintenance lead knows the valve history, so we work from their map and add what we learn to it.
Do you handle sewer, gas or water heaters while you are out?
No. We are leak detection and leak repair: pools and spas, irrigation, slab, buried supply lines and water mains. Everything else goes to your plumbing contractor.
Tell us what the water is doing, and what has to stay open
A photo of the wet patch, the equipment pad or the meter is usually enough to start.